Terms of Service

1. Acceptance of Terms

By accessing or using the website employerofrecord.id (the "Site") and any services provided by Employer of Record Indonesia ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use our Site or services.

2. Description of Services

We provide Employer of Record (EOR) services in Indonesia, which include but are not limited to:

• Legal employment of workers in Indonesia on behalf of client companies
• Payroll processing and PPh21 income tax withholding
• BPJS Ketenagakerjaan and BPJS Kesehatan registration and contributions
• Employment contract drafting (PKWT and PKWTT)
• THR (religious holiday allowance) management
• Employee onboarding, offboarding, and severance compliance
• Work permit support (as an add-on service)

3. Eligibility

Our services are available to businesses and individuals who are at least 18 years old and have the legal authority to enter into binding agreements. By using our services, you represent that you meet these requirements.

4. Client Obligations

As a client of our EOR services, you agree to:

• Provide accurate and complete information about employees and hiring requirements
• Pay all invoices within the agreed payment terms
• Comply with all applicable laws in your jurisdiction
• Not use our services for any unlawful purpose
• Maintain the confidentiality of any employee data shared with you
• Notify us promptly of any changes to employment arrangements

5. Pricing and Payment

Our EOR service fee is 10% of total payroll (employee salary plus employer BPJS contributions), with a minimum fee of $49.99 per employee per month. Enterprise pricing is available for teams of 20 or more employees.

All fees are exclusive of applicable taxes. Payment terms are specified in individual service agreements. Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law.

6. Employment Relationship

Under our EOR arrangement, we act as the legal employer of your workers in Indonesia for compliance purposes. You retain full control over the day-to-day work, responsibilities, and management of the employees. We are not responsible for workplace decisions, performance management, or the work output of employees.

7. Compliance

We maintain compliance with Indonesian labor law, including the Manpower Law and the Omnibus Law on Job Creation. While we take reasonable measures to ensure compliance, laws and regulations may change. We will inform you of material regulatory changes that affect your employees.

8. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from these Terms or our services shall not exceed the total fees paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

9. Intellectual Property

All content on our Site, including text, graphics, logos, and software, is our property or that of our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Termination

Either party may terminate the EOR service with 30 days' written notice. Upon termination, we will complete any remaining payroll obligations and assist with the orderly transition of employees. There are no lock-in periods or early termination penalties.

11. Governing Law

These Terms are governed by the laws of the Republic of Indonesia. Any disputes arising from these Terms shall be resolved through good-faith negotiation, and if necessary, through arbitration in Jakarta under the rules of the Indonesian National Board of Arbitration (BANI).

12. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page. Continued use of our Site or services after changes constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact us at:
Email: hello@employerofrecord.id
Website: employerofrecord.id